Five Phases of Outsourcing

1.Needs Assessment

QAMS will perform an assessment of your “AS IS” operations which will provide an accurate picture of organizational effectiveness and efficiency as measured by time, money, and performance.

A comprehensive questionnaire is used as a tool to gather most of the information needed. In addition, we’ll interview the person or people you think can help us to understand your current methodologies and processes.  If possible, we’ll watch and measure work being done.

2.Business Process Streamlining

By now we have come to clearly understand the needs and expectations of the internal client. We will also understand your firm’s goals and objectives. Then, based on best principles and practices, cross-training objectives, and best use of technology we’ll propose changes to the way work is being done with a view towards the “TO BE” operations. 

QAMS has no ties to any office equipment manufacturers.  Our obligation and commitment is strictly to our clients. Hence, QAMS will take an unbiased look at the office equipment and supplies being utilized and propose changes that would cut life cycle costs (including acquisition, maintenance, disposition, and replacement) based on the true needs and consumption history of your firm.

This process leads to a strategic vision and plan for your outsourcing decision.

3.Proposal for Outsourcing

Based on the results of Phase 2 QAMS will provide a clear and concise proposal to provide your firm with services.  The proposal will be thorough but easy to read and understand. The costs will be explained, detailed, and transparent. There will be no hidden or extra costs involved. 

We’ll include detailed job descriptions for all personnel proposed.  We’ll propose a management plan that will include all services to be provided, metrics-based business objectives, and a client meeting and reporting schedule.

Also, QAMS will propose an explicit well structured yet flexible contract that will provide a solid framework for success.

4.Seamless Transition

We know that the hard stuff is the soft stuff. Change can be a difficult thing especially if it’s not done right. We do it right. We know the hurdles and we know how to clear them. We prioritize our efforts to make sure that mission critical business is always well taken care of. Our people are trained and ready on day-one. We communicate constantly with the firm regarding what we’re doing, when we’re doing it, and how. Where feasible, based on recommendations of your company, we’ll hire people that were there already that clearly demonstrate a desire and ability to make the “TO BE” a huge success. 

QAMS always over-staffs by two people during the transition. Then after the transition those two people become the backup staff for your regular team during peak periods, vacation, and sick days. 

We utilize proven methodologies for successful change management.

5.Continuous Improvement

Our people receive significant cross-training and regular performance reviews. They are highly motivated and rewarded for efficiency and effectiveness. We constantly benchmark our business processes and seek ways and means for improvement. If something works very well at one of our other sites, we’ll propose trying it at yours. We periodically do customer satisfaction surveys and we always use the results of those surveys to improve and enhance our service. We stay abreast of new technologies and regularly gauge how those new technologies may benefit your firm.